FAQ
FREQUENTLY ASKED QUESTIONS
Product
Is Smoovhead designed specifically for head shaving?
Yes. Smoovhead is built for bald heads first. The floating rotary heads stay in contact with your scalp for a smooth, even finish without scraping.
How close does it shave?
It gives a very close, smooth finish without cutting below the skin like multi blade razors. That means less irritation and fewer ingrown hairs.
Can I use it every day?
Yes. It’s designed for regular use. Many customers shave daily to keep a fresh look without irritation.
Can I use it wet?
Yes. Smoovhead Pro is IPX6 water resistant, so you can use it in the shower and rinse it under water for cleaning.
Does it cause razor burn?
Rotary heads are designed to glide over the scalp rather than scrape it. Most customers experience significantly less irritation compared to traditional blades.
Is it suitable for sensitive skin?
Yes. If you struggle with razor bumps or irritation from multi blade razors, a rotary head shaver is usually much gentler.
Performance
How long does the battery last?
A full charge provides multiple shaves. Exact usage depends on frequency and shave time.
How long does it take to shave?
Around 2 minutes for a full head once you get used to it.
Do the heads need replacing?
Yes. Like all shavers, the cutting heads will naturally wear over time. We recommend replacing them every few months depending on use to maintain peak performance.
Cleaning & Maintenance
How do I clean it?
Pop off the magnetic head and rinse under water. Let it dry fully before reattaching.
Does hair go everywhere?
No. The head captures most hair inside the chamber, making it much cleaner than traditional razors.
Orders & Shipping
Where do you ship from?
We ship from the UK.
How long does delivery take?
Standard UK delivery typically takes 2 to 4 working days. Express options may be available at checkout.
Do you ship internationally?
Yes. Shipping times vary depending on location.
Returns & Warranty
What is your returns policy?
If your item is unused and in original condition, you can return it within the specified return window. Clearance items are non refundable unless faulty.
What if my item arrives damaged?
Contact us with photos and we will resolve it quickly.
Is there a warranty?
Yes. Smoovhead Pro comes with a manufacturer warranty covering faults not caused by misuse.
Subscription
How does Subscribe & Save work?
Replacement heads are automatically sent at your chosen interval. You save money and never forget to replace worn heads.
Can I cancel my subscription?
Yes. You can manage or cancel anytime through your account.
Still Have Questions?
Contact our support team and we’ll get back to you as quickly as possible.
