Refund policy

1 Year Warranty

Every Smoovhead Pro comes with a 1 Year Warranty from the date of purchase.

This warranty covers manufacturing defects and faults that occur during normal use of the product. If your Smoovhead Pro develops a fault within the warranty period, please contact our customer support team and we will work with you to repair, replace or resolve the issue.

The warranty does not cover normal wear and tear, accidental damage, misuse, loss, cosmetic damage, unauthorised repairs or damage caused by improper use or failure to follow the product instructions.

This warranty is provided in addition to your statutory consumer rights.

To make a warranty claim, please contact us with your order number, a description of the issue and, where possible, photos or videos showing the fault.

60 Day Money Back Guarantee

We want you to be completely happy with your purchase. If you're not satisfied with your Smoovhead Pro, you can return it within 60 days of delivery for a refund.

To start a return, please contact our customer support team with your order number and we will guide you through the process.

 

Condition of returns
To qualify for a refund, your shaver must be returned in clean condition with all parts, accessories, and original packaging included. For hygiene reasons, we can’t accept items that show heavy use or are not properly cleaned.

How to start a return
Email us at support@smoovhead.com or contact us on Whatsapp with your order number and reason for return. If approved, we’ll send you instructions on how and where to send your package. Items returned without contacting us first will not be accepted.

 

Refunds
Once we receive and inspect your return, we’ll let you know if the refund was approved. If approved, you’ll be refunded to your original payment method. Please note it may take some time for your bank or card provider to process the refund.

Non-returnable items
• Gift cards
• Sale items
• Personal care goods that are not in their original, unopened packaging

Damages and issues
Please inspect your order upon delivery and contact us right away if the item is defective, damaged, or if you receive the wrong item. We’ll fix the issue quickly and at no cost to you.